Q1. How is my order shipped?
Orders are shipped Monday through Saturday, excluding US public holidays. Any orders placed on Sunday will be shipped the following week.
Q2. How long does it take for my order to reach me?
Orders are despatched within 5 business days after payment confirmation. US orders take between 3-30 days after dispatch depending on the delivery address.
Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of Yeezymask. These interruptions include, but are not limited to, delays caused by the transportation system, shipping carrier or processing of cardholder’s credit/debit card.
Delivery delays due to service interruptions or inclement weather conditions are not the responsibility of Yeezymask or the carrier.
Q3. Which countries do you ship to?
Currently, from our website we only ships to addresses within the USA mainland addresses only (excluding AK, HI, AE, AP).
Q4. How do I track my orders?
Q5. How do I start shopping online with Yeezymask?
For step-by-step shopping instructions, please follow the progression below:
- When you have found a Product on the Website that you would like to buy, please click on the button labelled “add to cart”. This will add your Product to a virtual “shopping cart”.
- To change what’s in your virtual shopping cart at any time, click on the button labelled “edit cart”.
- To remove a Product from your virtual shopping cart, click on the button labelled “remove” by the product.
- To add more Products to your virtual shopping cart, click on the link labelled “continue shopping”.
- To pay for the Products in your virtual shopping cart at any time, click the button labelled ” check out”.
- When you click the ” check out” button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you.
You can provide this information by filling in the fields requested on the screen.
To shop with greater ease with us online, register one-time to save your details so that you will not have to re-enter your personal information again on your next session.
Q6. How do I know if an item is in stock?
All items are in stock unless “Out of stock” is indicated. On receipt of your order, if any items are unavailable, we will inform you by email and we will offer you a refund or alternative availability items where possible.
Q7. What is your cancellation policy?
Our cancellation policy allows you to cancel your order with us:
- Before the Products are shipped; or
- Within 7 days of receiving the Products.
Please refer to our Return Policy relating to cancellations and returns.
Q8. Is my personal information kept private?
Q9. Do I need to register and set up an account to shop?
Q10. What if there are missing or wrong items when I receive my order?
For missing or wrongly shipped items, please contact us at [email protected] and quote your transaction reference number. Our customer service is open from Monday to Friday, 9am to 5.30pm . We will endeavour to reply to your query within 2 business days and we will advise you on what to do next.